Warranty Policy

Empowering your peace of mind

At REACH, we stand by the excellence and reliability of our products. Our Warranty Policy is designed to provide unparalleled support and confidence in your purchase, reflecting our commitment to your satisfaction and the enduring quality of our offerings.

Warranty Terms & Conditions:

1. Warranty Coverage:
   • REACH offers a limited warranty covering manufacturing defects and malfunctions under normal use and service for its products.
   • The warranty period commences from the date of purchase.
   • Please note, that REACH may OR may not provide on-site warranty services based on the warranty eligibility.
2. Warranty Periods:
   • Charging Solutions (Cables, Enclosures, etc.):
     • 6-Year Warranty– Covers manufacturing defects and performance issues under normal usage conditions.
     • Exclusions:  Physical damage, including but not limited to rusting, water damage, or environmental factors affecting connectors.
   • Charger Modules, Connectivity Solutions, Displays, and Other Components:
     • 3-Year Warranty– Covers defects in materials and workmanship.
     • Exclusions: Damage from high power surges, improper installation, incorrect wiring, supply-side electrical faults, burnouts, or non-adherence to the instruction manual.

3. Lifetime Technical Support:
   • REACH is dedicated to providing lifetime technical support for all our products, ensuring you have assistance with any questions or issues throughout the product’s lifespan.
4. Warranty Eligibility:
   • This warranty is exclusively valid for the original purchaser and is non-transferable.
   • Covers defects stemming from faulty materials or workmanship during manufacturing.
   • Proof of purchase (sales receipt or order confirmation) is mandatory for warranty activation.
5. Proper Usage:
   • Our products are engineered for optimal performance under normal usage conditions.
   • Warranty coverage applies when the product is installed and operated in accordance with the instructions provided.
6. Warranty Exclusions:
   • Misuse, abuse, accidents, improper installation, or unauthorized repairs/modifications.
   • Normal wear and tear, cosmetic damage, or damage due to environmental factors, acts of nature, or incompatible accessories/components/power sources.
7. Warranty Claim Process:
   • Notify REACH’s customer support within the warranty period for potential claims.
   • Provide product details, proof of purchase, and a detailed issue description.
   • REACH may request the defective product’s return for inspection before approving a claim.
8. Warranty Remedies:
   • Upon confirmation of a manufacturing defect/malfunction within warranty coverage, REACH, at its discretion, will repair or replace the product.
   • The repaired/replaced product will retain the remaining warranty period.
   • REACH reserves the right to substitute discontinued products with similar or superior alternatives.
9. Return Shipping:
   • The customer bears the shipping costs for returning the product for warranty service unless the defect is warranty-covered.
   • For covered defects, shipping charges will be reimbursed (via cashback, vouchers, or as deemed appropriate by REACH), upon verification of shipping expenses.
   • REACH assesses the reasonableness of shipping charges and may adjust the reimbursement accordingly.
10. Limitations of Liability:
    • REACH’s warranty liability is limited to repairing or replacing the defective product as outlined.
    • REACH is not liable for indirect, incidental, or consequential damages, including but not limited to data loss, profit loss, or personal injury.
11. Warranty Void:

The warranty is nullified if:

• The product is tampered with, modified, or repaired by unauthorized parties.
• The product’s serial number or warranty sticker is removed, altered, or defaced.
• The product is used contrary to the instructions or for unintended purposes.

Important Notice:

• These warranty conditions are subject to change without prior notice.
• For the most current information, please refer to the warranty documentation for your product or contact REACH’s customer support directly.

Contact Information:

• Email: support@reachev.in
• Phone: +91-88512-35018
• Website: Contact Us – REACH

 

Thank you for choosing REACH. We are committed to your satisfaction and the enduring performance of our products.