Privacy Policy

A. Introduction

This Privacy Policy describes how REACH (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our website, www.reachev.in (“website”), and our mobile application (“REACH”) designed for Android and iOS platforms.

B. Information we collect

We may collect information you provide directly when using our website or App, such as your name, email address, and comments.

We may also collect information automatically when you use our website, such as your IP address, browser type, and Browse activity on our website.

When you use our App, we may collect additional information automatically, including:

• Bluetooth Connectivity Data: Information related to your device’s Bluetooth connection status, and potentially data exchanged with your EV charger (e.g., real-time charging parameters like voltage, current, power, energy consumed, charging status; real-time error codes; and control commands for Start/Stop/Schedule charging).
• Charging Session Logs: Details of your charging sessions, which may include start time, end time, duration, energy consumed, peak power, and any error codes encountered during the session. This data is stored to provide you with a history of your charging activities.
• Device Information: Information about your mobile device, such as device type, operating system, unique device identifiers, and mobile network information.
• App Usage Data: Information about how you interact with our App, including features used, screens viewed, and crash reports.

C. How we use your information

We may use your information to:

• Provide and improve our website and App functionalities.
• Personalize your experience on our website and App.
• Communicate with you and respond to your inquiries.
• Enable and manage real-time communication with your EV charger via Bluetooth, including displaying charging data and error codes.
• Facilitate the execution of charging control commands (Start/Stop/Schedule) from the App to your EV charger.
• Store and display your charging session logs within the App for your review.
• Analyze usage patterns to enhance and optimize our services.

We will not share your information with third parties without your consent, except as necessary to fulfill legal obligations or to operate the Website and App.

D. Your Choices

You can access, update, or delete your personal information by contacting us.
You can also opt out of receiving marketing communications from us.
For Bluetooth communication, you may be able to manage permissions through your device settings.

E. Data Security We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or application is completely secure.

F. Changes to this Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on our Website and/or within the App.

G. Contact Us If you have any questions about this Privacy Policy, please get in touch with us at support@reachev.in