Shipping, Return & Exchange Policy
Experience the convenience of shopping with REACH.
At REACH, we’re committed to delivering more than just products – we’re delivering reliability, satisfaction, convenience, and peace of mind. Our streamlined shipping, return, and exchange processes ensure that your journey with us is as smooth as possible.
Shipping:
- Lightning-Fast Processing: Orders are processed and shipped within 12 hours of receipt (Monday to Friday)
- Reliable Partnerships: We’ve partnered with top-tier courier services for timely and secure deliveries across the globe
- Transparent Tracking:
- Receive instant tracking updates via email and SMS
- Monitor your shipment’s progress in real time through our website.
- Stay Informed: Ensure you receive timely updates by providing your email address during checkout.
Special Delivery Options:
- Cash on Delivery (COD) Across India:
- Simply call +91 88512 35018 or email: sales@reachev.in to place your COD order.
- A nominal confirmation advance secures your order; balance payment is collected upon delivery.
- Important: Confirmation advance is forfeited in case of order cancellation.
Return Policy: Because we want you to love your purchase
- 7-Day Return Window: Initiate returns within 7 days of receiving your order
- Eligibility:
- Items must be unused, in original condition, with all accessories and packaging
- Proof of purchase is required for all returns
- Exceptions:
- Products purchased during sales, promotions, or using discount codes
- EV Accessories(due to safety and regulatory compliance)
Initiating a Return:
- Reach Out: Contact our Dedicated Support Team at support@reachev.in or +91 88512 35018 within 7 days.
- Provide Details: Share your order number, reason for return, and any relevant information.
- Return Authorization: Receive a unique return authorization number and instructions from our team
Return Shipping:
- On Us: REACH covers return shipping costs for defective or incorrect items
- Tracking is recommended Please record shipping details to prevent transit losses
Refunds:
- Swift Processing: Refunds are processed within 5 working days of receiving and inspecting your return.
- Original Payment Method: Credits are automatically applied to your initial payment method
Exchange Policy: Find your perfect match
- 7-Day Exchange Window: Initiate exchanges within 7 days of delivery
- Conditions:
- Unused products in original packaging with all accessories
- Exchange for the same or different product(subject to availability)
- Shipping:
- Complimentary for defective or damaged items
- The customer’s Responsibility for all other exchange cases
Initiating an Exchange:
- Get in Touch: Contact our Support Team at support@reachev.in or +91 88512 35018
- Provide Order Details: Share your order number and exchange requirements.
- Guided Process: Our team will assist you through the exchange process.
Your Satisfaction, Our Priority:
- Dedicated Support: support@reachev.in | +91 88512 35018
- Stay Connected: Follow us for updates, tips, and exclusive offers
Thank you for choosing REACH. Your trust is our greatest achievement.